Wireless - Get info on how to return your wireless device.Equipment you own like extenders, HDMI cables, or Ethernet cablesĪntenna and accessories like the mount and pole.Terminals (ONTs) that may be found in closets, garages, attics, or outside your home Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network.Wi-Fi extenders if they're included as a part of your Extended Wi-Fi Service.What to returnWhile each return process may be different, we have a general list of what you should send back and what you can keep. We’ll ask for your email or mailing address where we can let you know exactly what to return. Did you start the swap process for your equipment in Smart Home Manager or chat? Have you already spoken to an agent about your return? Check your email for what you’re required to send back and next steps.įYI: If you’re expecting an email but don’t see it, check your spam or junk folders.ĭo you need help returning your equipment? Based on your service and equipment, what you’re required to return may vary.

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